The Miller Center in Livingston, New Jersey

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• Dean Slaughter

  Posted Dec, 09 2019

  I found these on a groupon for cleaning and zoom whitening back in 2015. They went well and I was pleased with those results.
  
  However I was given a plan for the dental work I need and I know I needed some things done so wasn't concerned with it. However it was a extensive plan.
  I spoke with Brenda (office manager) about the plan and she rushed me into a appointment for Monday morning for a crown. This was without me ever receiving the plan.
  
  When I finally spoke with her again on Saturday 11am (they close at 1pm) she sent me the plan to talk through and told me I need to make a decision on the Monday appointment asap. Basically have 2 hours to decide if I wanted a expensive Crown treatment done (I was not in any pain). I thought about it and wanted to discuss further so I sent a email Sunday night to Brenda (knowing they were not open but wanted to let them know) to which I received a really nasty reply stating how the time was booked for me etc etc.
  
  I was only saying that I wanted to speak further regarding the plan as it was one of the most expensive things I have ever had to do for myself so I wanted help with insurance and dental plans (which they never really made clear to me) before I started the procedure. So I ended up canceling the appointment for Monday with Brenda who handled it very poorly and was rude about it. I was also very clear stating that I wanted to speak further with them about this. Its been over 10 days now and I have still not received that call from them on this. Guess they didn't want me there.
  
  I went to get a second opinion on this (as i was instructed by friends to do, not the dentist) and found out their prices were very high compared to many other places around. I checked a few and this was the case. Other places also handled things better. Giving me the X-Rays to take with me and basically giving me a idiots guide to what I need. The miller centre wanted to charge me a high fee to release a copy of my X-Rays. So the other places said they would do it for free for me.
  
  Gail (Dental Assistant) & Dr Miller were nice people to deal with but with the rudeness of Brenda and poor customer service aswel as the high prices I will not be using them for my dental work and I recommend others to be weary when doing anything extensive with the Miller Center.
  
  With the other place I now have a dental plan set up for discounted treatment and a plan set out with exactly what i need and I will be starting on my procedure today. This was all done in one visit to them. How dentists should be.

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